SHRM_TLB_1.4.19

i-Sight for Complaint Management

Available from i-Sight Software

i-Sight ensures that you track every customer interaction efficiently and accurately, creating a clear, searchable record.

Complaint tracking software with powerful reporting ensures every customer or employee complaint is tracked in a centralized case file, creating a clear, searchable record.

IMPROVE CUSTOMER SERVICE
Respond quickly to customer and employee complaints, Prioritize cases for follow-up, Instantly assign cases, Manage tasks and due dates, Generate insightful reports (tables, charts, graphs)
Identify opportunities for improvement.

NEVER MISS A COMPLAINT
Capture every complaint using smart web forms, email-to-case, or integration with existing systems or hotlines. For complaints that involve regulatory misconduct, i-Sight ensures you record all the information you need for timely reporting to regulators.

ANALYZE RISK
Create comprehensive reports that show complaint trends and help you to identify gaps and areas of risk. Automated report distribution ensures that comprehensive complaint data is available to those who need it.

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