ControliQ is a powerful cloud-based workforce management application used world-wide by service led organisations to optimize the performance of the most demanding back office service operations.
ControliQ provides a single performance view of all operations resources from individual, robot, team and department aggregating and presenting actionable operations data from existing back office systems.
ControliQ – Data Insights:
Provides a single real-time view of all back office operations from individual robot, team to department.
Manual work can be recorded in real-time, aggregated and presented with data from BPM, workflow, ECM, telephony systems and other line-of-business systems.
Establish a comprehensive business-as-usual view of all operations to plan work and capacity consistently across all operations.
Allows team leaders and managers to monitor and manage in real-time to adapt to changes in work volumes.
Trusted operations data makes performance reviews meaningful and increases employee engagement.
The ControliQ Planning Insights module helps team leaders and managers raise productivity through data driven planning and forecasting enabling operations staff across the businesses to work consistently to their full capacity.
By incorporating elements of the Active Operational Management (AOM) methodology, managers can collaborate, plan, control, review forecast work and capacity consistently within a team and across teams of teams.