The most difficult part of confronting unconscious bias is that we are often unaware that we have one. The idea that we might have biases, and even worse, act on them, makes us feel like genuinely bad people. As a result, we can often hear challenging voices and opinions as personal indictments of our character, not opportunities to reflect, assess, and course correct. The successful implementation of a meaningful DEI initiative will require us to do all three, as we will need to hear sincere critique, and find ways of listening with intention. It is only then that we will be able to improve our workplaces, cultivate and sustain diverse voices, and build a business that is more successful because of the strength of its member.
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