Sparrow combines industry-leading service and cutting-edge technology to create an end-to-end employee leave management solution.
Our technology integrates with HRIS and payroll systems, and automate the parts of leave management that create the most risk for employers: managing employee intake, filing all of the associated insurance claims, coordinating with medical providers, and automatically providing required notices to employees via email, mobile app, and/or text, to ensure receipt.
Our dedicated leave specialist team provides a concierge service level for employer contacts as well as each employee on leave. This team provides guidance on a wide array of areas such as:
- Leave policy benchmarking, guidance, compliance, best practices review
- Review of current leave insurances and benefit policies:
>STD, LTD, TDI, Supplemental insurances
- Review and assessment of required paperwork and claims processes by each carrier
- Review of current disability insurance policies for leave-related benefits (i.e., maternity benefits)
- Creation and enforcement of customized policies
- Employee leave management and communication
- Leave document/paperwork collection
- Employee leave management and communication. Sparrow leave specialists:
>Ensure all questions or concerns are addressed
>Conduct check-ins at significant touchpoints during the employees leave
>Share updates from the employee, such as return to work dates.
>Provide reminders to the employer and employee