About Kurt Feldner - Author
- With over 40 years of engaging and serving customers, Kurt has learned that serving can be dull, or on the flip side, extremely fulfilling. After seeing how service standards have declined over the years, he decided he needed to do his part and offer hope to those who serve others. His new book, "Addictive Service - Unleash Your Potential" is now published and available for sale. From the moment be began creating the content for the book, he knew the target audience would be HR & training professionals, as well as business owners and managers of others. This is NOT a full-length novel, but instead is a handbook which can easily be read in under an hour. It's designed to be a training tool that can be purchased in bulk quantities and handed out to new hires and existing staff alike. Here are just a couple of editorial comments from business owners who have read "Addictive Service - Unleash Your Potential":
* "I thoroughly enjoyed reading this book. The audience doesn't have to burn brain calories to understand the content, because it's designed to be simple, practical, and encouraging to the readers that their work can be meaningful and that they too can leave a legacy. I encourage every business leader and entrepreneur to get copies of this book for their teams to read together, so the entire team can row in the same direction to fulfil the purpose. I used chapter 4 " I'm a Customer Too" with my team to reflect on how a customer focused business needs to have the right perspective all the time." - Anita Mathew, Owner/Dentist At TLC Dental.
* "Addictive Service is a practical and insightful book with easy-to-use ideas to strengthen customer service skills. I particularly appreciated the messaging in Chapter 13 about 'setting the tone, ' as they are very relevant in today's unsettled world. A great reminder to insert yourself into activities that are positive and align yourself with people who aren't negative in order to put yourself in a better state of mind and be more ready to engage with your customers. Worth the read for you and your team!" - Wendy Goshert, Business Owner and Certified Facilitator, Goshert Associates LLC.
Addictive Service - Unleash Your Potential is currently available through a variety of online platforms, including Amazon, Barnes & Noble, Audible, and many others.
Contact Kurt at firstname.lastname@example.org to discuss bulk volume discounts.