We handle the administrative services you’d expect from a TPA such as claims processing and employee benefits management, but we value building meaningful partnerships with brokers and clients, serving as a steward to manage financial risk and improve health trends. This includes a spectrum of customizable benefit solutions, including medical, dental, vision, COBRA, reimbursement account administration, in-house medical management, and private-labeled partnerships.
We also take pride in working as a true partner to take the complexity out of complicated health care system for brokers, clients and members.
We use a connected company model to deliver a high level of expert service through a cross-functional team of associates dedicated to support specific clients' needs.
Nova also takes a holistic, thoughtful approach to build customized solutions to meet each client’s unique needs. Using plan data, we create a cost and risk management strategy tailored to each employer’s benefit plan, culture, and goals. There is spectrum of choice in self-funding. No matter where a client is on the spectrum – in terms of the amount of financial risk, appetite for change, their population’s health needs, etc. – Nova is flexible to meet them where they are.
And we're URAC-accredited for utilization management and case management; we have team of clinicians who provide medical management services in-house where as many TPAs across the country outsource this solution to a third party.