Customer | 7/31/2023
The data that OpenComp contains is incredibly valuable for us to build our comp philosophy and perform appropriate benchmarking for all of our roles. There is a great user interface that facilitates our use case and makes it easy to get what we need out of it.
As a scaling company, I also appreciate their willingness to both engage with customers and solicit feedback, but then also act on said feedback. I don't expect that what I say will automatically translate into features, but I have already seen instances where I have provided information and that has translated first into roadmap items for future development and then ultimately into actual features.
There have been several times where I have struggled to use some of the ongoing Human Capital Management aspects of the platform. While the data integrity is high and offers great value, running comp cycles through the platform is more cumbersome than it should be (and as a relatively new feature for them, they're working on it). There are some minor things that speak to them wanting to paint a broad brush with their approach and appease most use cases, but not allowing flexibility for individualization and customization - for example, the default for most things is the 50th percentile, but since we use different percentiles, we find that we have to view multiple screens to get what we want.
It is solving my compensation management and benchmarking challenges. As I mentioned, it's been great from a data management and lookup perspective and I think it's been critical for our alignment on compensation as an organization.