Emotional Intelligence

Emotional Intelligence and the Project Manager

Available from International Institute for Learning, Inc. (IIL)

Emotional Intelligence and the Project Manager

Content Summary

Companies are rightfully fearful that stakeholders will react unfavorably when they see
unethical business practices and team members displaying negative emotions or
attitudes. Some companies have tried to resolve this problem by conducting in-house
workshops on customer/stakeholder interfacing, resilience, and business ethics to help
team members move from old patterns, self-regulate and adapt their emotions.

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