Critical Incident Response

Critical Incident Response

If your organization is experiencing a crisis or traumatic event and would like support, please complete the Critical Incident Response Intake Form or call us at 800.383.1908.

Critical Incident Response is available within 1-3 days, by request. Our highly trained nationwide network of counselors provides the care and responsiveness necessary to support your organization and employees following a traumatic event. VITAL WorkLife is there in times of need. We come to your organization and deliver compassionate care, emotional support and resources, and confidential counseling to employees and family members who are suffering after a critical incident.

With more than 40 years of experience, our nationwide network of counselors can arrive on-site quickly, in moments that matter. All counselors are licensed practitioners with a wide range of specialty areas to meet diverse needs during traumatic and sensitive situations. Our dedicated Critical Incident Response team can organize rapid on-site support within 24-72 hours or following planned events like layoffs or other organizational changes.

We understand that healthcare teams often face unexpected crises or traumatic events that can deeply impact their ability to function effectively. Our Critical Incident Response services are designed to provide immediate support to your organization during these moments of heightened distress. We work closely with your team to deliver expert crisis management, guidance, and emotional support to help mitigate stress, foster resilience, and maintain workplace stability. By offering these services, we not only help your staff process and recover from difficult events, but we also strengthen organizational well-being and reduce long-term impacts on productivity. Partnering with us means ensuring your team is prepared, supported, and equipped to navigate critical challenges with empathy and care.