How Envision Healthcare Manages 1,312 Annual Cases with Just 3 Administrators

Envision Healthcare provides doctors and clinicians to healthcare sites throughout primarily the United States. With approximately 13,000 employees—80% healthcare professionals including physicians and emergency medicine specialists—their workforce is highly knowledgeable about FMLA and actively compares leave experiences with colleagues.

Before implementing AbsenceSoft, the leave department was known internally as the "Leave Us Alone" department. The six-person team was overwhelmed with manual processes. Today, a three-person team manages 1,312 annual leave cases with 100% on-time follow-ups, 77% employee self-service adoption, and a transformed reputation earning employee compliments instead of complaints. By centralizing processes in AbsenceSoft and cross-training the entire team, Andrew Katz and Envision Healthcare achieved operational excellence while creating an employee experience that strengthens organizational trust and compliance.