How to Measure Contact Center Skills Using Multimedia Simulations

Free content from FurstPerson

How to Measure Contact Center Skills Using Multimedia Simulations This chapter reviews the evolution of contact center simulations, from their auspicious beginning to the central role they currently play helping the global contact center industry identify, hire, and place job candidates. Special attention is given to the design, production, and accompanying validation research underlying contact center simulations.

Sign up to download How to Measure Contact Center Skills Using Multimedia Simulations

By clicking "Sign Up" you agree to our Privacy Policy and Terms of Use