Pre-hire Talent Assessment Testing and Simulations
801 N Perryville Rd, Suite 2
Phone: click for phone(888) 626-3412 or (773) 353-8500 | Fax: (773) 353-8200
FurstPerson is a global market leader in data-driven pre-hire assessment solutions for frontline service, support, sales and leadership roles.
FurstPerson empowers companies to compete more effectively by equipping decision makers with the intelligence necessary to hire people into jobs in which they will thrive. The company consists of a team of inquisitive professionals who challenge traditional thinking in the pursuit of creative solutions that improve talent-driven hiring decisions. FurstPerson values its customers, innovation that improves life and work, transparency in communication and results, and translating great science into amazing results.
FurstPerson delivers its suite of Talent Forward assessments and custom analytics via a web-based platform.
FurstPerson helps organizations: -Reduce attrition -Identify competencies required for successful performance -Reduce time to hire -Develop a better quality of hire -Identify "bench strength" -Improve on-the-job performance
Successful businesses use employment assessment tests to improve the effectiveness of the hiring process. FurstPerson’s customized solutions enable your company to find the ideal talent for your jobs. Our library of assessment tools includes aptitude tests, job simulators, and personality tests... Read More
1stContact ® 1stContact evaluates a person’s ability to integrate information, apply it effectively, and solve problems. 1stContact measures verbal and numerical problem-solving abilities using a scenario-based, multiple choice format. -15 minutes to complete -3 languages -200+ research... Read More
1stScreen ® 1stScreen evaluates a candidate’s behavioral tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate’s characteristics that affect social interaction, performance, retention, and motivational fit with a job and environment. -8... Read More
This chapter reviews the evolution of contact center simulations, from their auspicious beginning to the central role they currently play helping the global contact center industry identify, hire, and place job candidates. Special attention is given to the design, production, and accompanying... Read more
Contact center representatives draw on an array of skills to achieve the level of customer engagement, call handling efficiency and revenue production companies expect, and most industry insiders recognize the inherent complexities of these jobs. Nevertheless, few contact centers have... Read more