INTOO is the compassionate response to layoffs. Knowing that the most crucial component to career transition is personalized, one-on-one career coaching, we connect candidates with professional coaches faster than any other provider to accelerate that next step in your employees’ careers. Our... Read More
ESI Employee Assistance Group delivers extensive EAP benefits and services for you and your employees to meet the challenges of today’s workplace, including thousands of online Trainings, Peak Performance Coaching, and a robust online Self-Help Resource Center. We’re proud of our superior... Read More
Cura HR is redefining the role of human resources in shaping vibrant businesses. We’re success enablers that take a modern, inclusive and thoughtful approach to HR. Through company immersion and our decades of experience, we swiftly build business acumen for each of our clients. This enables us... Read More
By FurstPerson
Successful businesses use employment assessment tests to improve the effectiveness of the hiring process. FurstPerson’s customized solutions enable your company to find the ideal talent for your jobs. Our library of assessment tools includes aptitude tests, job simulators, and personality tests... Read more »
By FurstPerson
1stContact ® 1stContact evaluates a person’s ability to integrate information, apply it effectively, and solve problems. 1stContact measures verbal and numerical problem-solving abilities using a scenario-based, multiple choice format. -15 minutes to complete -3 languages -200+ research... Read more »
By FurstPerson
1stScreen ® 1stScreen evaluates a candidate’s behavioral tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate’s characteristics that affect social interaction, performance, retention, and motivational fit with a job and environment. -8... Read more »
By FurstPerson
Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.” In this person’s organization, the selection process relies only on...
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By FurstPerson
“The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise.”
This insight from journalist and market researcher Craig Borowski rings particularly true in an age where digital interaction has become the...
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By FurstPerson
Trust: Assured reliance on the character, ability, strength, or truth of someone or something; one in which confidence is placed
That is the official definition of trust. In the workplace, it is a way of thinking about managers and coworkers, and the way of thinking drives employee behaviors....
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