FurstPerson is a global market leader in data-driven pre-hire assessment solutions for frontline service, support, sales and leadership roles.
FurstPerson empowers companies to compete more effectively by equipping decision makers with the intelligence necessary to hire people into jobs in which they will thrive. The company consists of a team of inquisitive professionals who challenge traditional thinking in the pursuit of creative solutions that improve talent-driven hiring decisions. FurstPerson values its customers, innovation that improves life and work, transparency in communication and results, and translating great science into amazing results.
FurstPerson delivers its suite of Talent Forward assessments and custom analytics via a web-based platform.
FurstPerson helps organizations: -Reduce attrition -Identify competencies required for successful performance -Reduce time to hire -Develop a better quality of hire -Identify "bench strength" -Improve on-the-job performance
TalentKeepers® is celebrating 20 years of providing award-winning employee engagement and retention solutions to help companies around the globe increase their performance. We’re a recognized leader in innovative onboarding tools, employee engagement surveys that drive growth and accountability,... Read More
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The Next Big Thing in Employee Selection
Hire Better, Hire Smarter, Hire Easier
The PXT Select™ Assessment
PXT Select™ is the first major business assessment with computer adaptive assessment technology built in. It is an online selection assessment that measures a candidate’s... Read More
Successful businesses use employment assessment tests to improve the effectiveness of the hiring process. FurstPerson’s customized solutions enable your company to find the ideal talent for your jobs. Our library of assessment tools includes aptitude tests, job simulators, and personality tests... Read more
1stContact evaluates a person’s ability to integrate information, apply it effectively, and solve problems. 1stContact measures verbal and numerical problem-solving abilities using a scenario-based, multiple choice format.
-15 minutes to complete
-200+ research... Read more
1stScreen evaluates a candidate’s behavioral tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate’s characteristics that affect social interaction, performance, retention, and motivational fit with a job and environment.
-8... Read more
Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.” In this person’s organization, the selection process relies only on... Read more
“The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise.”
This insight from journalist and market researcher Craig Borowski rings particularly true in an age where digital interaction has become the... Read more
Trust: Assured reliance on the character, ability, strength, or truth of someone or something; one in which confidence is placed
That is the official definition of trust. In the workplace, it is a way of thinking about managers and coworkers, and the way of thinking drives employee behaviors.... Read more