SHRM_TL_3.16.18
Products by FurstPerson
  • Skill

    Successful businesses use employment assessment tests to improve the effectiveness of the hiring process. FurstPerson’s customized solutions enable your company to find the ideal talent for your jobs. Our library of assessment tools includes aptitude tests, job simulators, and personality tests... Read More
  • Ability

    1stContact ® 1stContact evaluates a person’s ability to integrate information, apply it effectively, and solve problems. 1stContact measures verbal and numerical problem-solving abilities using a scenario-based, multiple choice format. -15 minutes to complete -3 languages -200+ research... Read More
  • Motivation

    1stScreen ® 1stScreen evaluates a candidate’s behavioral tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate’s characteristics that affect social interaction, performance, retention, and motivational fit with a job and environment. -8... Read More
White Papers by FurstPerson
  • To Stress or Not To Stress: Are Your Employees (Really) Managing Change By

    Organizational development involves numerous change initiatives, but change is difficult for many people. A person may or may not be as adaptable as needed, leading to workplace stress. Some people stress out loud by constantly complaining and falling behind in their work. They are easy to spot.... Read more
  • How to Measure Contact Center Skills Using Multimedia Simulations By

    This chapter reviews the evolution of contact center simulations, from their auspicious beginning to the central role they currently play helping the global contact center industry identify, hire, and place job candidates. Special attention is given to the design, production, and accompanying... Read more
  • Use a Pre-Hire Audition to Maximize the Value of Contact Center Applicant Screening By

    Contact center representatives draw on an array of skills to achieve the level of customer engagement, call handling efficiency and revenue production companies expect, and most industry insiders recognize the inherent complexities of these jobs. Nevertheless, few contact centers have... Read more