AllenComm is a leading custom training solutions provider partnering with the world's leading brands to create unique and innovative learning solutions that excite, engage and educate. We bring the world of innovative and scalable digital learning to the world's leading brands to help them... Read More
HR Works is a total solutions provider of human resource consulting and outsourcing services, serving clients of all sizes and industries throughout the United States for over 30 years. From specific HR projects to fully outsourced HR management, our tailored approach gives you the flexibility... Read More
We are a human resources risk management consulting firm. We provide expert solutions to hundreds of employers on the complex issues of Equal Employment Opportunity compliance. We are your one-stop-shop. Affirmative Action Plan Preparation: We are more than you AAP generators, we are your... Read More
By FurstPerson
Successful businesses use employment assessment tests to improve the effectiveness of the hiring process. FurstPerson’s customized solutions enable your company to find the ideal talent for your jobs. Our library of assessment tools includes aptitude tests, job simulators, and personality tests... Read more »
By FurstPerson
1stContact ® 1stContact evaluates a person’s ability to integrate information, apply it effectively, and solve problems. 1stContact measures verbal and numerical problem-solving abilities using a scenario-based, multiple choice format. -15 minutes to complete -3 languages -200+ research... Read more »
By FurstPerson
1stScreen ® 1stScreen evaluates a candidate’s behavioral tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate’s characteristics that affect social interaction, performance, retention, and motivational fit with a job and environment. -8... Read more »
By FurstPerson
Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.” In this person’s organization, the selection process relies only on...
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By FurstPerson
“The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise.”
This insight from journalist and market researcher Craig Borowski rings particularly true in an age where digital interaction has become the...
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By FurstPerson
Trust: Assured reliance on the character, ability, strength, or truth of someone or something; one in which confidence is placed
That is the official definition of trust. In the workplace, it is a way of thinking about managers and coworkers, and the way of thinking drives employee behaviors....
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