SHRM_TLB_1.2.19

White Papers by FurstPerson

  • To Stress or Not To Stress: Are Your Employees (Really) Managing Change

    Organizational development involves numerous change initiatives, but change is difficult for many people. A person may or may not be as adaptable as needed, leading to workplace stress. Some people stress out loud by constantly complaining and falling behind in their work. They are easy to spot....
  • How to Measure Contact Center Skills Using Multimedia Simulations

    This chapter reviews the evolution of contact center simulations, from their auspicious beginning to the central role they currently play helping the global contact center industry identify, hire, and place job candidates. Special attention is given to the design, production, and accompanying...
  • Cost of Attrition Worksheet

    FurstPerson developed the Cost of Attrition worksheet to enable organizations to calculate the actual cost of an employee leaving the company. The worksheet organizes hiring activities and investment areas by category. In using this tool, companies can estimate the fully baked cost of attrition....
  • Developing a Quality of Hire Report Card for A+ Results

    Finding and hiring top-notch talent is no easy feat. Riffling through resumes, screening candidates and engaging in multiple rounds of interviews and assessments to acquire new employees takes resources - namely money and time. Bottom line: hiring is an investment. It’s hard work. Despite this,...