The Rise of Live Chat Support: Is Your Contact Center Ready?

Publisher: FurstPerson

Access this content

Your content has been opened.

Please verify you are a human before downloading this content.

The Rise of Live Chat Support: Is Your Contact Center Ready? has been emailed to . Entered the wrong email?

Don't see the content in your inbox?
Make sure to check your spam and other messages folders.

Can't get to your email right now?

To complete your registration and access this content, enter the sign-in code sent to your email.

Please enter a valid verification code.

Code sent to:

Also, remember to check in your spam, promotions, and other folders.


Register to access this content


By accessing content on the SHRM Human Resource Vendor Directory you agree to our Terms of Service and Privacy Policy; and, you acknowledge that your information may be shared with the content publisher.

The Rise of Live Chat Support: Is Your Contact Center Ready?

“The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise.” This insight from journalist and market researcher Craig Borowski rings particularly true in an age where digital interaction has become the norm for customer service and support. Unlike other channels, live chat lets you interact with your customers where they already are: right on your web properties