The Rise of Live Chat Support: Is Your Contact Center Ready?

Publisher: FurstPerson

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The Rise of Live Chat Support: Is Your Contact Center Ready?

“The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise.” This insight from journalist and market researcher Craig Borowski rings particularly true in an age where digital interaction has become the norm for customer service and support. Unlike other channels, live chat lets you interact with your customers where they already are: right on your web properties

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