How do I Hire Job Candidates That Will Behave Like My Top Performers?
Publisher: FurstPerson
Access this content
Your content has been opened.
How do I Hire Job Candidates That Will Behave Like My Top Performers? has been emailed to . Entered the wrong email?
Don't see the content in your inbox?
Make sure to check your spam and other messages folders.
Can't get to your email right now?
To complete your registration and access this content, enter the sign-in code sent to your email.
Please enter a valid verification code.
Code sent to:
Register to access this content
By accessing content on the SHRM Human Resource Vendor Directory you agree to our Terms of Service and Privacy Policy; and, you acknowledge that your information may be shared with the content publisher.
Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.” In this person’s organization, the selection process relies only on interviews. To measure potential behavior in a job candidate, we need to be able to measure his or her work-related attitudes, interests, and motivations.Typically, you will measure the candidate during the pre-employment hiring process. While a well-designed, structured behavioral interview can help you evaluate work-related attitudes, interests, and motivations, the use of a personality assessment will provide a better measurement of motivational and personality-job fit.
Similar content you might be interested in
