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According to OCCM representatives, the organization had a very high turnover rate for customer service and agent related positions. “When we first reached out to the DeGarmo, we were in search of a product that would allow us to better screen candidates that would be a better fi t for our positions—which would in turn reduce our turnover rates.” according to Tracy Shansky, Director HRIS & Analytics. Learn more about how DeGarmo helped OCCM reduce turnover.