Health Insurance Leader Improves Training Outcomes

Content Summary

Imagine the pressure of maintaining high quality training standards while your company scales from 13,000 to over 31,000 employees in just three years!

That’s what happened to this leading multi-line healthcare enterprise. They grew from $15.7 billion in 2014 to over $45 billion in 2017 while doubling its healthcare solutions membership to over 12 million beneficiaries. With the company’s expansion, its customer service agent population also grew to manage separate health plans in 28 states and two international markets.

Status quo tactics became insufficient as training needs of these customer-facing employees are complex and different for every health plan. Centene had to find a new way to continuously train agents, without interrupting quality service delivery to its valuable members and providers. Classroom instruction, its LMS, online reference systems & knowledge portals were inadequate on their own to keep pace with growth & with the ever-changing healthcare market.

Access this content

Choose an option below

Register to access this content

Your Work Email

Your Full Name

Your Company

Your Job Function

You might also be interested in

The Strategic HR Guide to High-Impact 1:1 Meetings

Unlock the full potential of the manager-employee relationship with this comprehensive toolkit designed for HR leaders and practitioners. While one-on-one meetings are often the...

Small Practice, Big Impact: How CVFP Medical Group Enhanced Provider Retention Through Well-Being Resources

As Dr. Trudy Shahady, Chief Wellness Officer, powerfully states: "Retention is the new recruitment. We have to do everything we can to mitigate burnout factors, help providers...

Skills-Based Hiring Stats Report for Recruiters

This report gives recruiters a data-backed look at why skills-based hiring is gaining momentum and what it means for talent acquisition today. Use it to better understand the...