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When it comes to preventing harassment and discrimination at work, the times (and the laws) are changing. Employees expect company leadership to ensure a safe, inclusive workplace, and executives feel positive pressure to build trust and retain top talent. New legislation is catching up to this reality: Employers in New York, for example, are now required to provide annual interactive harassment prevention training as well as a form for reporting. While forward-thinking organizations are responding by adopting innovative reporting systems, others are still relying on dated solutions such as telephone hotlines. So what’s the problem with hotlines?