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For the past few months, global economies have been roiled by the COVID-19 shutdown imposed on employee productivity and business operations – both as a result of offices being closed as well as supply chains interrupted. The impact has extended to cash flow, with cash collections a major concern. So, with Shared Services operating at the heart of the enterprise, how well is the model managing to maintain operations? The Shared Services and Outsourcing Network has taken the pulse of the industry to highlight the impact of the current crisis on workforce management and service delivery; find out how SSOs are navigating, and track future plans. The two leading strategies that emerge: aggressively deploying Future of Work as a solution, and “digitizing” service delivery through automation.