11/12/2025 SHRM Leaderboard
11/12/2025 SHRM Leaderboard

The Brownlee Group/ Pure Customer Service

Customer Service Skills and Training

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David Brownlee is a customer success and leadership expert. He is the CEO of The Brownlee Group, LLC and Pure Customer Service. He is the number one, best-selling author of Rockstar Service, Rockstar Profits and has been featured in Time Magazine, People Magazine and others. He is a former business coach and seminar leader for Tony Robbins and has trained over 1M businesses and individuals from his online training, live events and coaching programs. His clients range from small businesses to Fortune 500 companies like Harley-Davidson, LinkedIn, Behr Paint, Google Oakley and Volcom.

David is a serial entrepreneur and sold his first company in 2005. He then moved to Central America with his wife to take a break and learn his 3 s’s…Spanish, Salsa and Surfing. One night when coming home from dinner in a taxicab, David and his wife were kidnapped at gunpoint. David was robbed and stabbed in the leg.

After making it through that horrific experience, David decided in that moment that life is short and dedicated himself to helping others. He looks at this life event as a “blessing” because it has led him down the path to be here with you on your journey. David believes that we all deserve to be successful in life and business. He also believes that each one of us has the power to create a positive ripple effect of kindness and respect for one another through our interactions. We make this impact one person at a time.

Company Details

Address
1804 Garnet Avenue, Suite 311
San Diego, CA 92109

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Products & Services

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Pure Customer Service Certification Program

Now is your chance to receive life-changing and business-changing coaching from David Brownlee, one of the world's most...

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Pure Customer Service Quick Start Program

You need to train your team ASAP in how to deliver a world-class customer experience to all of your customers. But you...

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Pure Customer Service Leadership Training

Leadership skills are vital in any role or organization, and can dramatically increase your employability and...

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Rock Star Customer Service eBook

The Rock Star Customer Service Training E-Book will help you improve your customer service skills and knowledge....

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Rockstar Service, Rockstar Profits

The new, fast, easy way to increase your revenues, grow your business and create loyal customers for life. Or, The new,...

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Categories

Organizational & Employee Development--Training > Leadership Development
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