Click here to watch a two minute scene from the course Verbally Defusing Violent Confrontations, in which the actors reenact a real event that happened in a psychiatric hospital with a patient off meds threatening a nurse with a broken off bottle. This was successfully verbally defused.
For more information contact Ken Hantman, President and Creative Director of R3Results® LLC which provides employee training dealing with workplace violence and conflict resolution, and diversity and inclusion. Ken can be reached at [email protected]
