We are always looking at workplace violence, street violence and domestic violence from the point of view of you as the victim. In our workplace violence training and in our de-escalation courses we start at the flash point, when things have blown up in your face and someone is threatening or attacking you. That is the “point of purchase” or the moment when the violent confrontation hits. You either succeed in verbally defusing the violent confrontation or you manage to escape or perhaps you physically overcome the attacker, which latter option could leave you facing legal consequences.
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