Take your 2D problem and look down on it from 3D. Two people are involved in an argument. You are mediating. Or maybe you are one of the disputants. They go back and forth, left and right, right and left. No matter which way you move it around in the plane of the argument there is no way to get...
In Part One we explained the basic principle of not being there as the object of someone’s
attack, which is to say that whatever insult they throw just goes through you or around you and
has no effect on you, except to amuse you slightly. We’ll give examples of this later in this post.
We are always looking at workplace violence, street violence and domestic violence from the point of view of you as the victim. In our workplace violence training and in our de-escalation courses we start at the flash point, when things have blown up in your face and someone is threatening or...
We are living in very anxious times. Anger and depression are considered the second pandemic. The American Psychiatric Association reports a 300% increase in mental illness. Human Resources has to be the source of leadership through these perils.
If someone is obnoxious and is threatening you, and you are tough you wouldn’t do that soft, weak thing of just talking to them or “de-escalating the fight” would you? Actually the ability to verbally defuse an attack requires real toughness…inner toughness and self-discipline.
We all know that the increase in trigger-happiness ---funny phrase there, isn’t it? --- the society we’ve built which lauds and praises anger and the instant, blistering attack on others, isn’t a good thing. It’s bad for our health, bad for our families and workplaces and companies. The Facebook...
The answer in a sentence is: By seeing yourself in that role. The further answer in another sentence is: By understanding that companies and organizations are composed of people and their relationships.
