11/11/25 SHRM Leaderboard
11/11/25 SHRM Leaderboard

MWI

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MWI is a nationally recognized dispute resolution firm that builds our clients’ capacity to collaborate and find mutually beneficial solutions through outsourced ombuds, mediation and negotiation services, as well as consulting and training. We are dedicated to helping clients turn challenges into opportunities for growth, innovation, and change.

Founded in 1994, MWI has provided negotiation and dispute resolution services and training to hundreds of clients including Analog Devices, BMW North America, Bose, Coca-Cola, CVS Health, General Motors Corporation, KPMG, and the United States Postal Service.

MWI takes great pride in our focus on customer service. Our partnership approach to service delivery guides our process and enables us to fully understand our clients’ challenges and long-term goals. We use that understanding and relationship to develop programs and services that meet our clients’ needs, match their organizational culture, and exceed their expectations.

As a 501(c) 3 not-for-profit corporation, MWI is also committed to serving income-eligible clients through MWI’s Public Service Initiatives that work to prevent homelessness with eviction mediation services, provide mediation services to pro-se litigants onsite at multiple Massachusetts District and Municipal Courts, and empower lower-income women to become more effective advocates for themselves and their children.

MWI also has expertise in meeting facilitation and dispute resolution system design. Our services have helped thousands of clients resolve conflict more productively, reduce their litigation costs, and grow their businesses.

Company Details

Address
10 Liberty Square - 4th Floor
Boston, MA 02109

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Products & Services

Outsourced Organizational Ombuds

MWI’s Outsourced Organizational Ombuds service provides companies and universities with independent, informal,...

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Mediation Services

Since 1994, MWI has provided thousands of clients with mediation services designed to resolve disputes quickly,...

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MWI Mediation Training

MWI has been a leader in professional mediation training since 1994. Here’s why: MWI’s Training Team: MWI’s...

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Resources & Content

MWI Organizational Ombuds Overview

MWI Organizational Ombuds Overview

This document provides an overview of how an organizational ombuds resource functions and benefits an organization.

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News & Press Releases

Press Release

What is Conflict Costing Your Company? The Value of a Comprehensive Employment Dispute Management System

Published: 7/25/2024 →
Press Release

What Can An Ombuds Do For You?

Published: 7/25/2024 →

Categories

Employee Relations > Organizational Ombuds
Labor Relations > Mediation
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