In less than a year, attrition with the highest attrition rate in the market dropped 38 basis
points. As attrition dropped, sales performance increased to one of the best in the region.
In just one year, turnover dropped by 29%. This resulted in an annual direct savings of $4.6 million and a total direct and indirect savings of $18.5 million.
Leaders who discussed their TalentWatch® results, and associated action plans, with their teams, had, on average, 84% of their teams engaged versus just 63% for leaders who did not.
In just one year, in one line of business, handling inbound order entry and customer service, annualized attrition was down 80.38%, and upsell success was up 45.3%
During the first five months of the initiative, a 30% reduction in turnover was observed, resulting in a $1.1 million savings and a projected annual savings of $2.6 million.
