Cangrade Helps Reduce Employee Turnover for Sheraton Portsmouth Harborside Hotel

Press Release from Cangrade

Cangrade Helps Reduce Employee Turnover for Sheraton Portsmouth Harborside Hotel

Hotel uses Cangrade’s solution for predicting employee success to ensure good hires

BOSTON — June 2, 2014 — Cangrade today announced that Sheraton Portsmouth Harborside Hotel in Portsmouth, NH has significantly reduced its employee turnover using the Cangrade Candidate Assessment Platform (CAP), a cloud-based, predictive analytics software platform for automating the hiring process and predicting employee success. The hotel is one of three managed by Northern Hospitality that are using Cangrade. The other two hotels are the Crown Plaza Boston in Newton, MA, and the Hilton Garden Inn Riverwatch in Auburn, ME

“Employee turnover is typical in the hospitality industry and we have had high turnover in the food and beverage and guest services positions in particular,” said Celeste Smith, Director of Employee Experience at Sheraton Portsmouth Harborside Hotel.   “The hotel had a 25-30% turnover rate, and after I arrived in July 2013, we lost 4 people in guest services in 2 months. However, the people we have hired since implementing the Cangrade Candidate Assessment Platform in October 2013 are still with the company.”

Prior to implementing Cangrade, Sheraton used an employee recruitment module offered by a popular human resources and payroll services provider. However, as Smith explained, “It was not as extensive as Cangrade and not particularly helpful.”

Sheraton Portsmouth uses the Cangrade Candidate Assessment Platform for posting and filling all jobs, even management positions. When the hotel posts a position on Cangrade, it is cross-posted with The hotel utilizes the URL of the position listing on Cangrade when posting on Craig’s List. Smith receives a summary from Cangrade each day on who has applied for a position.

“Cangrade has worked out great and made my life so much easier,” said Smith. “Getting people who are a cultural fit is important. We need to get a sense of how well they’ll work with co-workers and, more importantly, with guests and how they’ll contribute to the guest experience.”

Sheraton Portsmouth would like to also assess how much current employees enjoy their job and is now working with Cangrade to develop a survey that will measure employees’ level of engagement with their jobs and the company. The hotel plans to conduct this survey every six months to see how employees are doing.

The Cangrade Candidate Assessment Platform combines rigorous predictive analytics with an easy-to-use Applicant Tracking System and measures both hard and soft skills to fully evaluate a candidate. Using millions of real world data points it has spent several years researching, Cangrade automatically grades every candidate and accurately predicts future job performance , helping to reduce employee training time and turnover. Cangrade has proven that employers can decrease the chances of a bad hire by up to 83% and reduce hiring costs by up to 90%.  

About Cangrade
Cangrade helps businesses hire the best people by uniquely combining predictive analytics with an easy to use candidate management system. Cangrade measures both hard skills and softer personality traits to fully evaluate a candidate. Then, based upon its unique, cloud-based Candidate Assessment Platform™ (CAP), Cangrade uses millions of real world data points to automatically grade every candidate and predict future job performance. By reducing bad hires, Cangrade dramatically lowers hiring costs while boosting business performance. Cangrade, helping businesses hire the best people. For more information, visit .

Contact:           Beth Bryant


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