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Feedback. It’s something that we all strongly desire or want to run away from. The impact of it can also depend on how it’s delivered. What do you do with poorly or not thorough feedback? Harvard lecturer and founder of the Triad Consulting Group Sheila Heen lectures how to take any and all kinds of feedback and use it to learn and grow. Research shows that if you and your organization can become better at giving and receiving feedback, there can be a surge in growth and big rewards.