Five Keys to Successful Background Screening: A Guide for HR Leaders

Hiring top talent is getting harder. Ensuring that your stellar candidate is everything they claim to be is getting even more complex as new technologies like AI make falsifying data easier than ever. 

Studies say that on average, 53% of candidates will lie on their resume during the hiring process. What’s more, 70% of current university students would take similar action if it secured them a job position.

That’s why you need an experienced, reliable and customer-oriented background screening partner by your side for each hire you make.

 Here are the five key elements that define a successful background screening solution for HR executives:

1. Uncompromising Accuracy: Confidence in Your Decisions

Background checks are only valuable if the information they provide is accurate. Inconsistencies, missing details, or even outright mistakes can lead to poor hiring decisions. Look for a vendor that prioritizes accuracy with robust verification processes. This could include:

• Multi-source verification: Cross-checking information across databases, public records, and direct contact with previous employers and educational institutions.
• Data hygiene practices: Ensuring databases are up-to-date and regularly scrubbed for inaccuracies.
• Human review: Experienced professionals analyze data, identify potential discrepancies, and ensure a thorough review.

CNet Technologies offers uncompromising screening accuracy that is among the strongest in the industry: an accuracy rate of 99.97%. 

2. Compliance Expertise: Navigating the Legal Landscape

Background screening is subject to strict regulations, particularly the Fair Credit Reporting Act (FCRA). Non-compliance can lead to costly lawsuits and fines. Your background screening partner should be an expert in navigating the FCRA’s intricate requirements. This includes:

• Staying updated on legal changes: Ensuring all screening processes adhere to the latest federal, state, and local regulations.
• Obtaining proper consent: Acquiring clear and verifiable consent from candidates before initiating any background checks.
• Providing adverse action procedures: Following legal guidelines for informing candidates about negative information found in their reports.

Working with a vendor like CNet that will not only keep you compliant but goes the extra step to alert you to changes in compliancy standards offers you proactive protection and risk management. 

3. Fast Turnaround on Candidate Screens: Making Timely Decisions

In a competitive hiring market, speed is crucial. A slow background screening process can delay your hiring decisions and risk losing out on qualified candidates. Here’s where a fast turnaround time becomes crucial. Look for a vendor who offers:

• Streamlined technology: Utilizing advanced platforms that automate data verification processes and expedite report generation.
• Dedicated account managers: Assigning dedicated personnel to manage your account and prioritize your candidate screens.
• 24/7 access to reports: Providing you with an online portal to access and download completed background checks at your convenience.

CNet returns 80% of our background checks with 24-hours or less.  

4. US-Based Customer Support: Bridging the Communication Gap

Background screening can raise questions. Having access to reliable and responsive customer support can make a significant difference. Prioritize a vendor with:

• U.S.-based representatives: Having readily available representatives who understand the nuances of U.S. hiring practices and regulations.
• Multiple support channels: Providing options such as phone, email, and live chat for convenient communication.
• Knowledgeable and professional staff: Staff trained to address your inquiries promptly and accurately with a solution-oriented approach.

Effective customer support fosters trust and ensures any questions or concerns are addressed promptly. This translates into a smoother screening process and minimizes delays.

5. Immediate Response to Phone Calls and Emails: Time is of the Essence

Timely communication is paramount. Look for a background screening partner that prioritizes responsiveness:

• Minimal wait times: Having readily available phone support to address urgent concerns.
• Prompt reply to emails: A commitment to replying to emails within a designated timeframe, keeping you informed and on schedule.
• Proactive communication: Anticipating potential roadblocks and keeping you updated throughout the screening process.

By prioritizing immediate responses, your vendor demonstrates a commitment to efficiency and respects your time. This fosters trust and allows for a collaborative hiring experience.

CNet’s unique customer service model, with our US-based team approach and deep bench of talent results in 99.99% client retention. Customers rate CNET a 10 in key service categories because of CNet’s quality control process: a combination of high-quality screening and high-touch, personal service.